Talk to a person.
Question about the device, your order, or whether this is right for your back? Ask. There is no phone tree and no chatbot — a human reads every message.
Two ways to reach us.
Fill in the form below, or email us directly at support@epticlabs.com. We answer every message within one business day, Monday to Friday.
Already ordered? Put your order number in the message. It is in your confirmation email and starts with a #. With it we can tell you where your package is in one reply instead of three.
Returning something? Email us first and we send you a prepaid label.