Talk to a person.
Question about the device, your order, or whether this is right for your back? Ask. There is no phone tree and no chatbot — a human reads every message.
Two ways to reach us.
Fill in the form below, or email us directly at support@epticlabs.com. We answer every message within one business day, Monday to Friday.
Already ordered? Put your order number in the message. It is in your confirmation email and starts with a #. With it we can tell you where your package is in one reply instead of three.
Where we are
EpticLabs
Add your business address here.
Returns do not go to this address. Email us first and we send you a prepaid label with the right one on it.