Shipping Information

Last updated 20 August 2026. Short version: shipping is free to every country we serve, and you get a tracking number the day your order leaves.

What it costs

Free. Every order ships free, with tracking and no minimum, to all six countries below. There is no handling fee.

Processing time

We pack orders within 1–2 business days. During holiday weeks that can stretch to three. You will get an email with a tracking number the moment the package is handed to the carrier.

Delivery time

  • 🇺🇸 United States — 5–9 business days after processing.
  • 🇨🇦 Canada.
  • 🇬🇧 United Kingdom.
  • 🇮🇪 Ireland.
  • 🇦🇺 Australia.
  • 🇳🇿 New Zealand.

Business days are Monday to Friday and do not include public holidays. Remote and rural routes can run a few days longer than the times above.

We ship to those six countries. If you are somewhere else, email us — we would rather tell you honestly that we cannot serve you yet than take your money.

Check your address

Please read your shipping address back before you pay. A wrong or incomplete address is the single most common reason a package goes missing, and once it is on a truck we cannot redirect it. If you spot a mistake, email support@epticlabs.com within 24 hours and we will fix it before the package leaves.

Tracking

Use our Track your order page. It can take a day or two after the email before the carrier's first scan shows up. That is normal.

Delays

Weather, holidays, a missed scan, a depot backlog — logistics are not perfect and we do not control the carrier once the package is with them. If your package is more than five business days past the estimate, email us and we will open a trace on your behalf.

Missing packages

If tracking says delivered and it is not there, check with your neighbours and around the property first — it is where most of them turn up. If it is genuinely gone, email us within 14 days of the delivery scan. We will file the claim with the carrier ourselves and, once it is confirmed lost, send you a replacement or refund you. You choose which.

Stolen packages

A package stolen after a confirmed delivery is out of our hands and out of the carrier's, but we are not going to leave you with nothing. Email us, file a report with your local police, and we will work out a fair resolution with you case by case.

Questions

Email support@epticlabs.com or send us a message. A person answers, within one business day, Monday to Friday.